The future of identity operations is here. Meet Persona AI →
Cases
Trusted by startups & the world’s largest companies
How it works
Create custom templates for every type of case. Then, customize the review process by defining assignment rules and resolution statuses.
Put your best reviewers’ judgment to work around the clock
Configure and evaluate your agent before launch
Start with your SOPs, past decisions, and risk thresholds. Persona experts create your agent’s instructions and prompts, then backtest performance against historical cases before launch.
Ground the agent in the full case context
Once a case is ready for review, your agent reasons over the full context natively in Persona, from verification results and reports to behavioral signals and case history.
Agents recommend the next step your policy calls for
Agents turn those signals into explainable recommendations or automatic decisions your team can approve, override, or escalate, with every action captured in an audit trail.
See what you can unlock with automated case review
Faster case review
Hours saved per week
Decision alignment with human reviewers
Everything you need to
run smarter case reviews
Easily build and modify case templates for any use case.
Choose from a library of modules, including checklists, comments, insights, and more.
Automatically prioritize high-priority cases and help teams meet review deadlines.
Dynamically route cases to the right teams when multi-stage review is needed.
Automate routine cases and surface recommendations with supporting reasoning for complex decisions.
Score cases against configurable criteria and thresholds to prioritize high-risk reviews and automate lower-risk decisions.
Preserve relevant case history and context across interactions so reviewers can make informed decisions without repeating work.
Configure role-specific access and masking to protect sensitive information throughout the review process.
Generate structured case summaries and maintain a complete audit log of case activity, decisions, and communications.
Connect tools such as Slack, Salesforce, HubSpot, and Zendesk to bring external context into decisions and take action without leaving the workflow.
Monitor review volume, turnaround times, decision outcomes, and bottlenecks to optimize team and agent performance.
Review users at every stage of their journey, from onboarding to reverifications to account recovery.
Streamline and automate the Know Your Business (KYB) process with our integrated KYB-KYC solution.
Streamline AML case management, manage active and pending AML investigations, and file SARs with prebuilt templates.
Step up investigation for risky users with additional manual screening. Investigate linked fraudulent accounts and related cases.
Continuously improve identity processes by testing new checks and adjusting risk thresholds, especially in response to regulatory shifts or fraud attacks.
Automate manual processes to streamline tasks like underwriting or improving call center operations.
Review users at every stage of their journey, from onboarding to reverifications to account recovery.
Streamline and automate the Know Your Business (KYB) process with our integrated KYB-KYC solution.
Streamline AML case management, manage active and pending AML investigations, and file SARs with prebuilt templates.
Step up investigation for risky users with additional manual screening. Investigate linked fraudulent accounts and related cases.
Continuously improve identity processes by testing new checks and adjusting risk thresholds, especially in response to regulatory shifts or fraud attacks.
Automate manual processes to streamline tasks like underwriting or improving call center operations.
